FAQs

1. Why should I outsource medical transcription to PTC?

2. How can you turn medical transcripts around in 12 hours or less?

3. What sets PTC apart from other medical transcription services?

4. How do you maintain patient privacy during transcription in compliance with HIPAA?

5. How long have you been providing medical transcription services to the medical community in United States?

6. How would we set up templates, formats & letterheads? Will I need to email or fax you the samples?

7. Is the letterhead inserted by you with typed matter, or do I need LH paper?

8. How are macros and templates billed?

9. What are your medical transcription billing and payment terms?

10. Can your service incorporate various EMRs eg HL7?

11. How do I get started with the FREE TRIAL for medical transcription?

12. How can we contact you?

13. What if I am a PTC customer in need of technical assistance?

1. Why should I outsource medical transcription to PTC?

Simply put, we are the best! We guarantee 98% accuracy, 12-hour or less turnaround time, HIPAA compliance and unparalleled quality. PTC continually searches for ways to improve our medical transcription service and exceed the expectations of all our clients.

2. How can you turn medical transcripts around in 12 hours or less?

By harnessing the power of the Internet, and relying on our global workforce of highly trained medical transcriptionists, PTC eliminates the traditional barrier of outsourcing medical transcription in a single time zone and maximizes productivity.

3. What sets PTC apart from other medical transcription services?

For starters, we offer the lowest cost, fastest turnaround time and customized service! However, what truly sets us apart from other medical transcription service providers is our people. From management and support staff to the transcribers, billers, coders and IT specialists, everyone at PTC is 100% dedicated to providing the best possible service.

4. How do you maintain patient privacy during transcription in compliance with HIPAA?

Among other objectives, the HIPAA required the security and confidentiality of medical records. PTC's medical transcription system complies with HIPAA by encrypting patient data and using password protection to prevent unauthorized access, as well as maintaining an audit trail to record individuals, such as transcriptionists, who have had authorized access to patient data.

5. How long have you been providing medical transcription services to the medical community in United States?

As an organization, PTC has been providing unparalleled medical transcription service to healthcare professionals in the U.S. since 1998.

6. How would we set up templates, formats & letterheads? Will I need to email or fax you the samples?

You can email all the templates, formats, letterhead (& a few sample reports if possible, so that we know what exactly is required by you in terms of a professionally transcribed report) as an attachment at our email support@protrasnco.com Alternatively you can fax it to our fax number 718-227-6347 as well.

7. Is the letterhead inserted by you with typed matter, or do I need LH paper?

Once again the choice is yours. We can present the reports either way, with or without a letterhead.

a) If you wish to use your pre-printed letterheads then we send you the transcripts without your letter head at the top while maintaining enough margin space so that the text starts printing from the correct point.

b) If, however, you do not wish to use your pre-printed letterheads then we send you the transcripts with your letter head at the top of the reports. When you take out the prints of the reports we send, they will get printed with the LH at the top.

8. How are macros and templates billed?

Once macros or standard template based textual content gets incorporated into the report there is no way to differentiate / segregate typed matter vis-à-vis text which came in due to macros so far as calculating the lines is concerned. However, if you are going to use lengthy macros and templates which contain declarations running into many lines, we can offer you an alternative billing option. We can invoice you in terms of the minutes you dictate. This ensures that the invoice is generated on a per minute basis as opposed to a line count based invoice.

9. What are your medical transcription billing and payment terms?

After the free trial each account is billed monthly based on number of lines of transcription. Payment for our medical transcription service is due on the 15th of the following month. A grace period of 10 days is afforded to our clients as a convenience to help avoid payment timing issues.

10. Can your service incorporate various EMRs eg HL7?

We can modify and customize the reports we transcribe for you to suit any formatting requirements across any EMR software. For us to be able to do so you will need to specify your exact formatting requirements and we will do the needful.

11. How do I get started with the FREE TRIAL for medical transcription?

To take advantage of our FREE medical transcription service trial of five (5) transcriptions at no cost or obligation to you, simply call us at 1-877-633-7652.

12. How can we contact you?

It is our pleasure to answer any questions you may have regarding our medical transcription services. You can reach us via phone, 1-877-633-7652, or Email (support@protransco.com). For additional contact information, please visit our contact page by clicking here.

13. What if I am a PTC customer in need of technical assistance?

For assistance with any of our products or services, please contact our friendly customer service agents at 1-877-633-7652 or Email at (techsupport@protransco.com).